Refund and Returns Policy

Last updated: 10 October 2026

Changing your mind

For online consumer purchases, you can tell us you wish to cancel from the time you order until 14 days after the day you receive your goods. If one order arrives in separate deliveries, the period normally starts after the last item arrives. You do not need to give a reason.

After telling us, send the goods back within a further 14 days. Email fonezillastore@gmail.com with your name, order number and the items you wish to return. Any clear statement of cancellation is sufficient; using our form or receiving prior authorisation is not required.

Returning unwanted goods

You may inspect goods as you would in a shop. Please return all supplied parts and use suitable protective packaging. We may make a lawful deduction for loss of value caused by handling beyond what is necessary to check the goods’ nature, characteristics and functioning. Original packaging is helpful but is not a condition of your statutory rights.

Customers pay the direct cost of returning unwanted goods when exercising their change-of-mind cancellation right. Tables are supplied flat-packed. Customers arranging an unwanted-table return should use a suitable tracked parcel service and safe packaging. As a guide checked on 9 October 2026, both table sizes in their supplied packaging fall within Evri’s 5–10 kg parcel band. Published Evri Standard prices for delivery to our returns address are £6.68 for ParcelShop drop-off or £7.68 for courier collection. A £2.75 location surcharge may apply to some postcodes, and additional compensation cover can cost extra. This is an estimate, not a fixed charge from us: the actual price depends on the service, postcode and options you choose. Check the current carrier quote before booking. You may use another suitable return service. We do not charge a separate returns administration fee.

Returns address: Unit 1, 300 Swanston Street, Lairds Business Complex, Glasgow, G41 4HW, United Kingdom.

Refunds for cancellation

For a full-order cancellation, we refund the goods and the cost of standard outbound delivery. Any extra amount paid for a premium delivery service is not refundable. We refund using the original payment method, unless you expressly agree otherwise, without a refund fee.

We refund within 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. If goods have not been dispatched, we refund within 14 days of being told of the cancellation. Any permitted deduction for excessive handling will be explained.

Faulty, damaged or incorrect goods

Goods must be as described, of satisfactory quality and fit for purpose. Contact us if something is wrong. Your UK rights normally include a 30-day short-term right to reject faulty goods for a refund, followed by rights to repair or replacement and, where the law provides, a price reduction or final rejection.

We cover reasonable return costs for goods that are faulty, damaged on arrival or supplied incorrectly. Contact us so we can arrange a suitable return or collection. Where you are entitled to reject goods for a refund, we refund without undue delay and within 14 days after we agree that you are entitled to it, using the original payment method unless you expressly agree otherwise, without a refund fee. These rights also apply to sale and older-device stock; they are not limited to 14 or 30 days in every case.

Optional cancellation form

To: MaxPro Cases Ltd trading as FoneZilla / fonezillastore@gmail.com. I give notice that I cancel my contract for the following goods: ____. Ordered on / received on: ____. Order number: ____. Customer name and address: ____. Date: ____. Signature, only if submitted on paper: ____.